Emergency Data Center Pager
Please do not submit emergency tickets right away. WestNIC servers are connected to third party monitoring system (Alertra) so we receive downtime reports instantly. We work 24/7 and all emergency calls resolved promtly. If you server is down (completely down) for more than 15 minutes, please submit emergency ticket under "CRITICAL" priority.
Example of emergency support ticket submitted to NOC pager:
Server ID: MARS
Server went down
My domain name: mywest.net
Contact me: 800-800-5000 or email: somemailbox@gmail.com
Please do not submit emergency tickets to NOC if:
- Your site has been suspended;
- You have issues with email;
- You cannot access cPanel;
- You cannot add new accounts on the server;
- Server is overloaded;
- You're experiencing any technical issues with the service.
