Online Support Center
Do you need technical assistance? Please contact us at any time via support desk (fastest way to resolve any issues). Please don't forget to check our Knowledge base (FAQ, Known Technical Issues) and online tutorials before you contact technical department.
Phone Support
Emergency-ONLY 24/7 Support Lines:
Please have your server ID (For example, your main control panel is here: https://star.westnic.net:2087. star is your server ID) and domain name ready before you call. You can find all information in "welcome email".
1-646-290-7844 (New York Local)
1-214-764-9217 (Dallas Local)
1-800-438-0260 ext. 1 (toll-free)
Because some issues need immediate attention, emergency support is available through the support desk (Emergency Priority) and phone. Emergency support should only be utilized in the case of an actual emergency, not merely a technical problem. Examples of these types of tickets are here. Please pay careful attention to these guidelines.
Fax support: 212-202-5398 (NY local) or 214-764-9217 (Texas DC)
(Please include your customer number and domain name).
WestNIC.net community forums:
forums.westnic.net — WestNIC's Community Forums. Here you can get support from other WestNIC users like you. If you wish to get technical assistance from WestNIC, please submit support ticket to HelpDesk instead.
Hosting Tutorials and Howto's
WestNIC.info — web hosting tutorials and FAQ. We're trying to update our hosting tutorials once a week.
Howto's - what should I do... some answers are here.
Network Issues: network@wnic.us (Traffic Monitoring Team)
Network Abuse: abuse@westnic.net (please include all mail headers)
