Contact WestNIC

You may reach WestNIC at any time via support desk or phone: 1-212-671-1942. Please note that our Sales and Billing Department operates from 10:00 AM to 6:00 PM EST (New York local or EST). Emergency technical support is available 24/7/365. Please have your server ID and ticket ID ready.

Online Chat

You may also chat with Billing/Sales or Technical support from 10 AM — 6 PM EST Monday to Friday (New York time):

24/7/365 Technical Support

Need Technical Assistance? Please visit our 24/7 online Help Desk (fastest way to resolve any problems). Don't forget to check our Knowledge base (FAQ, Known Technical Issues) and StartUp guides before you contact technical department.

24/7/365 Phone Support:

1-646-290-7844 (New York)
+44 (0) 20 7993 2453 (London, UK)
+61 (02) 8006 2227 (Sydney, Australia)

Because some issues need immediate attention, 24/7 emergency support is available through the support desk (Critical priority) and phone. Critical priority should only be utilized in the case of an actual emergency (server downtime for more than 30 minutes), not merely a technical problem.

Sales Department

Please direct all presales questions to:

1-212-671-1942 (New York)

Billing Department

1-212-671-1942 (New York local, 10 AM - 6 PM EST MON-FRI)
You may also reach us via 24/7/365 Help Desk.


Network Status (Emergency Response Center):
Network Abuse: (please include all mail and IP headers)
Legal department (questions about AUP, TOS, Privacy Policy etc):

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