Contact us

Sales Department

1-800-438-0260 ext. 2 (toll free - USA)
1-213-291-6905 (Los Angeles)
1-212-671-1942 (New York)

From Canada:

1-416-619-4883 (Toronto)

From UK:

+44 (0)20 7993 2453 (London)

From Australia:

+61 (02) 8006 2227 (Sydney)

From Germany:

+49 (0)611 1471 994 (Wiesbaden)

Chat with Sales / Billing online:

7 days a week, 10:00 AM - 10:00 PM Eastern Standard Time.

Please note: this is BETA version of our Live Sales and Technical Support Chat. If you get any troubles connecting to live chat, please submit support ticket to support desk Thank you.

Please direct all presales and billing questions to: sales@westnic.net

Accounting

1-212-671-1942 (New York local, 10 AM - 10 PM EST)
billing@westnic.net

24/7 Technical Support

Need Technical Assistance? Please visit our 24/7 online support desk (fastest way to resolve any problems) or contact support@westnic.net (very SLOW response time, please use Support Desk for immediate attention). Don't forget to check our Knowledge base (FAQ, Known Technical Issues) and StartUp guides before you contact technical department.

24/7 Emergency Phone Support:

1-646-290-7844 (New York local)
1-800-438-0260 ext. 1 (toll-free)

(Because some issues need immediate attention, 24/7 emergency support is available through the support desk (Critical priority) and phone. Critical priority should only be utilized in the case of an actual emergency, not merely a technical problem. Examples of these types of tickets are here. Please pay careful attention to these guidelines.

Emergency 24/7 Data Center Pager: Support Desk system (CRITICAL/EMERGENCY priorities). Please DO NOT submit any technical issues via NOC pager. Click here for instructions.

Fax support: 1-212-202-5398 (NY local) or 1-214-764-9217 (Texas DC)
(Please include your customer number)

Contact Paypal

Paypal.com Billing Support: 1-402-935-2050

Note: WestNIC isn't affiliated with Paypal. You should contact Paypal directly about any billing issues (if you purchased product through billing system above). If you purchased product on or after September 1, 2004, you've probably setup an account with WestNIC directly. Please contact us for more information.

Other

Network Status: www.westnic.us
Network Abuse: abuse@westnic.net (please include all mail and IP headers)
Customer Service (general questions or comments about services provided): customerservice@westnic.net
Legal department (questions about AUP, TOS, Privacy Policy etc): legal@westnic.net

Mailing Address:

WestNIC
309 MT. Pleasant Ave.
Suite 567
Mamaroneck, New York 10543