Emergency Support Lines

Some issues need immediate attention, emergency support is available through the support desk (CRITICAL Priority) and phone:

1-646-290-7844
1-800-438-0260 ext. 1 (toll-free)

Emergency support should only be utilized in the case of an actual emergency, not merely a technical problem. Examples of these types of tickets are below. Please pay careful attention to these guidelines.

When should I contact WestNIC.net Support Team by phone?

• There is only one subject matter: You cannot access your sites or server. Site outage lasting more than 10 minutes, in which you have rebooted your personal computer and verified that you can reach other websites.

Please forward all other technical related issues (which are: POP3 down, FTP down / errors, cannot access control panel, cannot access webmail, forgotten password request and so on) to 24/7 Online HelpDesk: support.westnic.net

Please do not abuse emergency support. We offer this feature to allow our customers the power to alert us to really serious issues with our hosting services. THANK YOU.

More ways to reach Emergency Technical Support:

By fax: 212-202-5398 (please provide domain name and server ID)